P2P is a convenient way to send money
using your mobile banking app or online banking account.
Whether it’s saving you a trip to the ATM or taking out the guesswork of divvying up the lunch tab, P2P is a fast, safe and easy way to send. Funds are sent directly to the recipient’s account in a matter of minutes1, and all you need is the recipient’s email address or U.S. mobile phone number.
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Frequently Asked Questions
WHAT IS P2P?
P2P is a fast, safe and easy way to send money directly between almost any bank accounts in the U.S., typically within minutes1. With just an email address or U.S. mobile phone number, you can send money to people you trust, regardless of where they bank2.
WHO CAN I SEND MONEY TO WITH P2P?
You can send money to friends, family and others you trust2.
Since money is sent directly from your bank account to another person’s bank account within minutes1, it’s important to only send money to people you trust, and always ensure you’ve used the correct email address or U.S. mobile number.
HOW DO I USE P2P?
You can send with P2P.
- To get started, log into The Citizens Bank’s online banking or mobile app, navigate to Move Money and select “New Transaction”. Accept terms and conditions, receive a one-time verification code, enter it, and you’re ready to start sending and receiving with P2P.
- To send money using P2P, simply select the account you want to send the money from.
- Add New Payee
- Person to Person
- Add a trusted recipient’s email address or U.S. mobile phone number
- Enter the amount you’d like to send and an optional note
- Click Continue
- Click Submit after you review the summary. In most cases, the money is available to your recipient in minutes1.
WHAT TYPES OF PAYMENTS CAN I MAKE WITH P2P?
P2P is a great way to send money to family, friends, and people you are familiar with such as your personal trainer, babysitter or neighbor2.
Since money is sent directly from your bank account to another person’s bank account within minutes1, P2P should only be used to send money to friends, family and others you trust.
The Citizens Bank does nor offer a protection program for any authorized payments made with P2P– for example, if you do not receive the item you paid for or the item is not as described or as you expected.
HOW DO I GET STARTED?
It’s easy — P2P is already available within The Citizens Bank’s mobile banking app and online banking within Bill Pay! Check our app or sign-in online and follow a few simple steps to enroll with P2P today.
HOW DOES P2P WORK?
When you enroll with P2P through your online banking Bill Pay account, or mobile banking app, your name, the name of your bank, and the email address or U.S. mobile number you enrolled is shared with P2p (no sensitive account details are shared – those stay with The Citizens Bank).
When someone sends money to your enrolled email address or U.S. mobile number, P2P looks up the email address or mobile number in its “directory” and notifies The Citizens Bank of the incoming payment. The Citizens Bank then directs the payment into your bank account, all while keeping your sensitive account details private.
CAN I USE P2P INTERNATIONALLY?
In order to use P2P, the sender and recipient’s bank accounts must be based in the U.S.
CAN I CANCEL A PAYMENT?
You can only cancel a payment if the person you sent money to hasn’t yet enrolled with P2P. To check whether the payment is still pending because the recipient hasn’t yet enrolled, you can go to your activity page, choose the payment you want to cancel, and then select “Cancel This Payment.”
If the person you sent money to has already enrolled with P2P, the money is sent directly to their bank account and cannot be canceled. This is why it’s important to only send money to people you trust, and always ensure you’ve used the correct email address or U.S. mobile number when sending money.
If you sent money to the wrong person, we recommend contacting the recipient and requesting the money back. If you aren’t able to get your money back, please call customer services at 800-780-4808 so we can help you.
Scheduled and recurring payments are features provided by The Citizens Bank in our online banking and mobile banking app and are not features of P2P. Please contact customer services with any questions concerning scheduling or recurring payments.
You can cancel a payment that is scheduled in advance if the money has not already been deducted from your account.
HOW LONG DOES IT TAKE TO RECEIVE MONEY WITH P2P?
Money sent with P2P is typically available to an enrolled recipient within minutes1.
If you send money to someone who isn’t enrolled with P2P, they will receive a notification prompting them to enroll. After enrollment, the money will move directly to your recipient’s account, typically within minutes1.
If your payment is pending, we recommend confirming that the person you sent money to has enrolled with P2P and that you entered the correct email address or U.S. mobile phone number.
If you’re waiting to receive money, you should check to see if you’ve received a payment notification via email or text message. If you haven’t received a payment notification, we recommend following up with the sender to confirm they entered the correct email address or U.S. mobile phone number.
Still having trouble? Please contact customer services at 800-780-4808.
WILL THE PERSON I SEND MONEY TO BE NOTIFIED?
Yes! They will receive a notification via email or text message.
IS MY INFORMATION SECURE?
Keeping your money and information safe is a top priority for The Citizens Bank. When you use P2P within our mobile app or online banking, your information is protected with the same technology we use to keep your bank account safe.
I’M UNSURE ABOUT USING P2P TO PAY SOMEONE I DON’T KNOW. WHAT SHOULD I DO?
If you don’t know the person, or aren’t sure you will get what you paid for (for example, items bought from an online bidding or sales site), you should not use P2P for these types of transactions.
These transactions are potentially high risk (just like sending cash to a person you don’t know is high risk). The Citizens Bank does not offer a protection program for any authorized payments made with P2P– for example, if you do not receive the item you paid for or the item is not as described or as you expected.
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1 Transactions typically occur in minutes when the recipient’s email address or U.S. mobile number is already enrolled with P2P.
2 Must have a bank account in the U.S. to use P2P.
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